The inspiration for Auriane’s designs has always been the art of sculpting an accessory from the highest quality fabrics and embellishments. Years of experience culminates in the perfect headband shapes offering unparalleled comfort.
This FAQ covers a range of topics related to Deema & Co, including our materials, products, services, shipping, warranty and repair services, and returns and exchanges policy. If you have any questions related to these topics, please feel free to ask and we’ll do our best to provide you with the information you need.
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Gold vermeil is a type of jewellery that has become increasingly popular in recent years. It is a process that involves the application of a layer of gold onto a base metal such as silver or brass. The result is a beautiful piece of jewellery that has the appearance of solid gold, but is more affordable. The word “vermeil” comes from the French word for silver, “vermeille,” and refers to the process of gilding or plating silver with gold. In order for a piece of jewellery to be considered gold vermeil, it must meet certain standards set by the Federal Trade Commission (FTC) in the United States. As per industry standards, vermeil jewellery requires a sterling silver base and a gold layer of at least 10 karats and 2.5 microns thick. However, this level of quality comes at a higher price point.
At Deema & Co, we offer vermeil jewellery with a thickness of 1-2.5 microns to make it more affordable for you, without compromising on style and quality. It’s important to note that a thickness of 1 micron can last for about 1-2 years depending on how well you care for your jewelry. So, you can still enjoy trendy and fashionable jewellery without breaking the bank..
PVD is a vacuum coating process that utilises a titanium nitride that produces a brilliant decorative and functional finish. PVD is an extremely durable coating which is more resistant to corrosion from sweat and regular wear than gold plating.
Gold Plating occurs when a thin layer of real gold is plated onto another metal. Gold plating is often done to give the look of real gold at a fraction of the cost of having a piece of jewellery that is solid gold. Gold plating doesn’t offer the durability of gold PVD coating and when scratched can reveal the base material. We use the highest quality PVD process so that you get the aesthetic and durability.
Gold Vermeil (pronounced vehr-may) is a term to describe jewellery that has a Sterling Silver base with gold plating at least 2.5 microns thick. Gold Plating is usually 1.0 micron so Gold Vermeil can last many years longer than standard Gold Plating.
The above process that we use at Deema & Co., for numerous materials with another metal (925 sterling silver, stainless steel, eco brass) to bond them together.
Most of our all day everyday jewellery are water safe and tarnish free jewellery (stainless steel vacuum plated), however, study shows that nothing last forever. Jewellery care is still needed.
At Deema & Co., our 925 silver/ eco-brass jewellery is between 1-2.5 micron gold/ rhodium electroplated. On top of this micron plating, we add a protective e-coating layer to increase shine, smooth and increase its water and scratch resistance. Depending on the wearer and weather, e-coating can last up to 6 – 9 months and microns is another additional 12 – 36 months.
Do note that all jewellery no matter how top quality it is, they are still susceptible to fading and tarnishing over time.
Pure gold is the only truly waterproof option, but gold-plated jewellery can last for years with proper care.
Our All Day Everyday Collection is the most durable in water, but we still recommend keeping it away from liquids, lotions, and perfumes. For all other jewellery, storing it away from liquids is best to prevent damage to the gold-plating.
Hypoallergenic jewellery is specifically crafted from materials that are less likely to cause an allergic reaction.
In many cases, allergies to jewellery are triggered by the presence of nickel or copper. Brass, for example, is an alloy of copper and zinc. However, our jewellery pieces are free from common irritants such as nickel, chromium, or lead, which often affect individuals with jewellery sensitivities.
We only source natural gemstones from legitimate sources that are not involved in funding conflicts and comply with United Nations Resolutions.
At Deema & Co., we are committed to preventing the sale of conflict diamonds and will take reasonable measures to ensure that no conflict diamonds are knowingly sold. To this end, we have signed agreements with all of our suppliers, requiring them to purchase diamonds only from reputable dealers who adhere to the Kimberley Process.
Alternatively, we also offer lab-grown diamonds as a conflict-free and environmentally sustainable option for our customers.
To find out more, please click here.
It’s essential to prioritize the wellbeing of the individuals who create your jewellery. That’s why we prioritize transparency in our manufacturing processes, make an annual visit to our suppliers’ site, so you can have peace of mind knowing where and how your jewellery is made.
Our suppliers/ manufacturer/ gem cutters are mainly from China, Hong Kong, India and Thailand.
China
Apart from being part of Responsible Jewellery Council, our manufacturer in China undergoes inspection by Intertek, a globally recognized company specializing in testing, inspection, and certification services. With a comprehensive range of services covering all aspects of product development, operational and manufacturing processes, marketing, supply chain management, safety, quality, and sustainability, Intertek ensures that our manufacturer meets the highest standards for quality and compliance.
India
We’re proud to partner with a supplier who is a member of the Materials Recycling Association of India and has received approval from SEDEX and the Responsible Jewellery Council. As the world’s leading ethical manufacturing compliance agency, the Responsible Jewellery Council’s stamp of approval ensures that our supplier’s manufacturing processes meet the highest standards of ethical and responsible practices.
Deema is passionate about saving the environment and has created custom one-size-fits-all packaging to reduce wastage and materials used in presentation and packaging. Unlike other jewellers who have different sizes of jewellery boxes for different types of jewellery, Deema & Co. offers a single jewellery box that can accommodate five different types of jewellery. Deema negotiated with her supplier, sharing the company’s values of sustainability and care for the environment. By reducing the company’s overheads, this approach positively impacts pricing for customers. We have a video for this too, if you are keen to know more.
Although Deema & Co. primarily offers fashion and demi fine jewellery, we offer customisation services for our customers. Deema, our founder, has over 15 years of experience in the custom made fine jewellery business. To schedule a customisation appointment, please book online through our website.
At Deema & Co, we prioritize sustainability and reducing waste, which is why we use pre-orders to test our new jewellery designs and collections. By offering pre-orders, we can avoid inventory burdens and minimize overproduction, ultimately reducing our environmental impact.
Additionally, pre-ordering allows customers to secure their favourite products before they sell out, ensuring they receive them as soon as they become available. By estimating sales and production quantities through pre-orders, we can offer great pricing and provide a more efficient and sustainable shopping experience for our customers.
To put it simply,
Each pre-order collection has its own delivery timeline. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.
While traditional stores may offer the advantage of allowing customers to physically handle and try on jewellery before purchasing, they often come with significant overhead costs that are ultimately passed on to the consumer. In order to offer jewellery items at minimal costs, we have chosen not to invest in a physical store concept.
If you have an interest in any of our jewellery and want to see how it looks on, we can easily take a picture or video of ourselves wearing it and send it to you via email. Simply send us an email at hello@deemaandco.com with the subject line “Jewellery Photo Request” and we’ll take care of the rest!
We believe in leveraging technology to provide a more efficient and cost-effective shopping experience. By using video calls or photographs, we can showcase the jewellery items in a realistic and engaging way without the need for a physical store. This allows Deema & Co., to keep overhead costs low and pass the savings on to my customers.
In summary, while some may prefer the traditional store concept, we believe in offering a modern, technology-driven approach to jewellery sales that minimizes costs while providing a convenient and personalized experience for our customers.
A wishlist is a feature on many online shopping websites that allows customers to save items they are interested in purchasing at a later time. Customers can add items to their wishlist by clicking on a “Add to Wishlist” button or icon next to the product.
A wishlist can serve as a reminder of items a customer wants to purchase in the future or as a way to keep track of products they are considering buying. Customers can also share their wishlist with friends and family, making it a helpful tool for creating gift registries or dropping hints for special occasions.
At Deema & Co, we offer a wishlist feature that allows our customers to easily save and track their favorite jewellery items. Simply create an account on our website, browse our collection, and add items to your wishlist by clicking on the “Add to Wishlist” button. It’s an easy and convenient way to keep track of the pieces you love and plan for your next purchase.
If you have a discount code for your purchase at Deema & Co, you can enter it at view cart/ checkout process.
After adding items to your cart, click on the cart icon in the top right corner of the website. From there, you will be taken to the cart page where you can review your order and enter your discount code in the “Discount” field located on the right side of the page.
Once you have entered your discount code, click “Apply” to see the updated total price of your order. Please note that some discount codes may have restrictions and expiration dates, so be sure to check the terms and conditions of the code before using it.
If you have any issues applying your discount code or have any questions, please reach out to us at hello@deemaandco.com and we will be happy to assist you
As a small business operated by one person, please allow us up to 48 hours (2 business days) to process and ship out your order. We appreciate your understanding and patience as we work hard to ensure the timely delivery of your purchase. We will notify you as soon as your order is out 🙂
Every order comes with free gift wrapping, including our white jewellery box featuring our logo in rose gold foil. It’s wrapped in branded tissue paper and sealed with a matching rose gold foil sticker, with our leaflet included. Your order will arrive in a white postal box suitable for large letters. Head to our TikTok account to see how we pack your order.
Yes, you will receive an email order.
If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.
By signing in to My Account you can:
We will confirm if your request has been successful straight away.
Alternatively, reach out to us at hello@deemaandco.com or simply press the chat button within the first 2 hours of your order. 🙂
At Deema & Co, we take great pride in our products and packaging to ensure they arrive in excellent condition. However, if you receive a damaged or wrong product, please reach out to us immediately by emailing hello@deemaandco.com.
To help us resolve the issue as quickly and efficiently as possible, please provide us with your order number, a description of the problem, and a photo of the damage or the incorrect item received. Once we receive your email, we will work with you to resolve the issue by either issuing a replacement or refund.
Our top priority is to ensure that our customers are satisfied with their purchases, and we will do everything in our power to make things right. Thank you for choosing Deema & Co for your jewellery needs, and we look forward to assisting you with any concerns you may have.
No, we do not have a store.
We offer 3 months warranty for All Day Everyday jewellery and 6 months warranty for non All Day Everyday jewellery of Deema & Co. jewellery with a valid proof of purchase. Our warranty covers only faulty items. It does not cover wear & tear. If your jewellery requires repair within this period, we will provide a full repair service free of charge OR a replacement (if in stock) OR a refund excluding shipping fee.
To initiate an assessment, please contact us at hello@deemaandco.com. This warranty is provided in addition to any other rights you may have in relation to the piece.
Strictly no warranty for all sales item.
Our warranty is valid against any defects in our materials and/or workmanship. Our warranty does not include insurance against physical or accidental wear and/or damage happening outside of our normal returns and exchanges policy.
Our warranty doesn’t cover lost items, scratches that come with normal wear and tear outside of our normal returns and exchanges policy (like a bent ring or broken chain), improper use or storage of your jewellery, improper care of your jewellery including contact with household chemicals, hygiene products like make-up or perfumes, discoloration of stones caused by water, chemicals, sweating, make-up, cooking, prongs wearing out, stones lost by everyday wear, natural inclusions and imperfections of stones and any modification to your jewellery done by a third party outside of Deema & Co.
On case to case basis, we do provide repairs for our jewellery even after the warranty has expired. We take pride in creating high-quality and durable jewellery that can be enjoyed for years to come, and we stand behind the craftsmanship of our products.
If you have a piece of jewellery that needs repair, please contact us at hello@deemaandco.com with a description of the issue and a photo of the item. We will assess the issue and provide a quote for the repair cost.
Please note that repair costs (excluding shipping charges) will vary depending on the extent of the damage and the materials needed for the repair. We will do our best to provide a fair and reasonable price for the repair. Once the repair cost is agreed upon, we will provide instructions on how to send the item back to us for repair.
Yes, we accept international credits cards, debit cards, internet banking payment, gpay, apple pay, and wechat pay.
At Deema & Co, we process payments for orders immediately after you complete your purchase on our website. Depending on your bank and payment method, it may take a few days for the transaction to appear on your bank statement.
If you have any concerns about the timing of your payment, please reach out to your bank or financial institution for more information. If you have any questions or issues with your order or payment, please don’t hesitate to contact us at hello@deemaandco.com. Our customer service team is always happy to help.
Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
Yes, we ship internationally and we offer Free Standard International Shipping with a minimum order of US$150.
Please note: We do not ship Express to PO Boxes, APO or FPO addresses at this time.
As a small business, typically we require up to 48 hours (2 business days) to process and ship out your order, please contact us at hello@deemaandco.com and we will be happy to assist you.
Yes, at Deema & Co, we offer express delivery for our customers who need their jewellery quickly. You can select our express delivery option during the checkout process for an additional flat fee, which will expedite the shipping time of your order.
The exact cost and estimated delivery time for express delivery will depend on your location and the size of your order. You can see the available delivery options and their respective fees during the checkout process.
Please note that while express delivery will speed up the shipping time of your order, our processing time still applies. However, feel free to contact us should you need your order to be expedited, please contact us at hello@deemaandco.com and we will be happy to assist you.
Package tracking is a service that allows customers to track the delivery status of their orders from the moment it is shipped until it arrives at their doorstep. Once your order has been processed and shipped, you will receive a tracking number that you can use to track the status of your package online.
With package tracking, you can see real-time updates on the location and estimated delivery date of your package. This can be helpful in planning for the arrival of your package and ensuring someone is available to receive it.
At Deema & Co, we provide our customers with a tracking number for all orders so that you can stay informed about the status of your delivery. Once your package has been shipped, we will send you an email with the tracking information and instructions on how to track your order.
Depending on your location, please allow 7-14 business days.
All orders ship Monday – Friday, excluding weekends and official bank holidays. We recommend you order soon, so you get your magical jewellery in time.
All international orders will be subject to customs duties and taxes. Please note that for all countries taxes, duties and shipping costs are non-refundable. Please check with your local custom charges.
If your order shows as delivered, but you have not received it, there are a few steps you can take:
Verify the shipping address: Double-check that the shipping address provided during checkout matches the address where you expected the package to be delivered. Sometimes, packages may be delivered to a neighbor or a different entrance or building of your address, so be sure to check those areas as well.
Check with the carrier: Contact the carrier (e.g. USPS, UPS, FedEx) to inquire about the delivery status of your package. They may have additional information or be able to investigate the delivery further.
Contact Deema & Co: If you are still unable to locate your package, please contact us at hello@deemaandco.com with your order number and a brief description of the issue. We will do our best to help you resolve the issue and work with the carrier to investigate the delivery further.
Please note that we are not responsible for packages that are marked as delivered by the carrier, but go missing or are stolen after delivery. However, we will do our best to assist you in resolving the issue and working with the carrier to locate your package.
If you or no one else is not at home to collect your parcel, you should receive a card notifying you of your missed delivery. The parcel will be sent to your local post office or you may contact them to re-arrange for delivery.
Please track your shipping using the track number, and if you have not received your order within 10 working days, please email us at hello@deemaandco.com and we will assist you.
Note
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service as we cannot guarantee that we will receive your returned item if they are not trackable.
Unfortunately, we do not accept return unless for a special reason (taboo/ religious/ wrong colour/ size), your item must be unused and in the same condition that you received it within 3 working days. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send an email to hello@deemaandco.com
Note: we do not accept special reason for earrings due to hygiene reasons.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank policy. It can take up to 14 working days for refunds to show in your bank account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company/ bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@deemaandco.com.
We do not do exchanges.
Purchasing gift card is a perfect and safe present to get for your loved ones, friends, colleagues as they got to choose what they want and not get caught in surprise of your thoughtful gift.
Before purchasing or using an e-gift card, we kindly ask you to read and understand the following terms and conditions. By purchasing or using the e-gift card, you agree to be bound by these terms and conditions. If you have any questions or concerns, please reach out to our friendly customer support team.
General Information
Redemption and Usage
Expiration and Balance:
Refunds and Returns
Others
We want to ensure your satisfaction with our products and services. Please take a moment to review the terms and conditions regarding the use of credit notes issued by our store. By using a credit note, you agree to be bound by these terms and conditions. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
General Information:
Redemption and Usage:
Expiration and Balance:
Refunds or Returns
We reserve the right to modify or update these terms and conditions at any time without prior notice.
Any changes will be posted on our website, and the revised terms and conditions will be effective immediately upon posting.
General Information:
Redemption and Usage:
Expiration and Balance:
Limitations:
Refunds and Returns:
Modifications to the Terms and Conditions:
A rewards program to thank you for being here with us!
You can earn sparkly points, discounts, free shipping and more…and even refer friends for points.
For more information, please visit here.
Let’s debunk a common myth together. Contrary to popular belief, the green discoloration that may appear on the skin beneath a piece of jewelry is not necessarily a sign of poor quality or harmful materials. It is merely a reaction to specific components within the jewelry and can even occur when wearing fine and expensive pieces.
This green patch of skin occurs when certain materials in the jewelry undergo oxidation. In other words, they react to the pH levels of your skin, leaving behind a stain. Individuals with higher acidic pH levels in their skin tend to be more prone to this reaction.
Another contributing factor is the presence of chemicals in hand creams or perfumes, which can cause the metal in the jewelry to oxidize, regardless of whether your skin is sensitive to metals or not.
The most common culprit responsible for this phenomenon is copper. Pure gold and silver are naturally too soft to be used alone in jewelry, so they are alloyed (stabilized) with other materials to create durable and high-quality pieces. Copper is often used as an alloy in silver or gold-plated jewelry to achieve the desired shape and consistency. For instance, the 925 sterling silver jewelry we offer consists of 92.5% silver and 7.5% copper, hence the designation “925.” This composition ensures the production of top-quality silver jewelry and is employed by both high-end brands and more affordable fashion jewelry brands. Therefore, it should never be assumed that a trace of copper signifies poor quality.
To treat green skin caused by discolouration, you can follow these steps:
Clean the affected area: Gently wash the green-tinged skin with mild soap and warm water. Use a soft cloth or your fingertips to remove any residue or discoloration.
Apply a soothing agent: To alleviate any irritation or redness, you can apply a gentle, hypoallergenic moisturizer or aloe vera gel to the affected area. These can help soothe the skin and reduce any discomfort.
Allow the skin to breathe: Give your skin some time to recover by leaving the area free from any jewelry or restrictive accessories. Allowing the skin to breathe and heal naturally can expedite the recovery process.
Prevent further contact: Avoid wearing the tarnished jewelry until it has been properly cleaned and restored. This will prevent additional contact with the reactive materials that may be causing the discoloration.
Clean and restore the jewelry: Take steps to clean and restore the tarnished jewelry. You can use appropriate cleaning methods based on the type of metal and gemstones involved. Consult a professional jeweler or follow specific cleaning instructions provided by the manufacturer to restore the jewelry’s original appearance.
Remember, prevention is key to avoiding green skin caused by tarnished jewelry. Proper storage, regular cleaning, and avoiding exposure to harsh chemicals can help maintain the quality and integrity of your jewelry while minimizing the risk of skin discoloration.